We value our customers and your feedback on our operations. Please fill out the customer satisfaction survey below to help us improve our operations. Your feedback may be anonymous if you prefer. Thank you for taking the time to help us out. We really appreciate it. |
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| 1. What is your name and contact information (phone or email): |
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| 2. Date of travel: |
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| 3. Route of Flight (e.g. Anchorage to Homer, Valdez to Anchorage): |
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| 4.a. Did the flight meet your expectations? |
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| 4.b. If not, why not? |
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| 5.a. Did your flight depart on time? |
Yes
No |
| 5.b. If not please list the reason if known (weather, waiting on fuel, waiting on a passenger, ATC delay, unknown): |
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| 6.a. Does our flight schedule fit well with your travel needs? |
Yes
No |
| 6.b. If not how could our flight schedule be changed to better suit you? |
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| 7.a. Were you satisfied with our customer service? |
Yes
No |
| 7.b. If not, why not? |
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| 8.a. Were you satisfied with the pilot's performance? |
Yes
No |
| 8.b. If not, why not? |
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| 9.a. Were you satisfied with the appearance and cleanliness of the aircraft? |
Yes
No |
| 9.b. If not, why not? |
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| 10.a. How would you rate your overall experience with us? |
Excellent
Good
Fair
Poor
Awful |
| 10.b. If poor or awful, please state why. |
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| 11.a. Would you recommend others fly with Grant Aviation? |
Yes
No |
| 11.b. If not, why not? |
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| 12. Additional comments and suggestions for improvement: |
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| 13. How did you hear about Grant Aviation? (e.g. friend referral, web search, newspaper advertizing, radio advertizing, etc.) |
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| 14. Would you like us to contact you? (If so, please provide your contact information in question 1.) |
Yes
No |
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Please click the Submit Survey button below to submit your survey. |
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